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Delete your account

You delete the account in your profile: in the iPhone and Android app or in the browser. You need access to the account email, because the confirmation code is sent there. A deleted account cannot be restored.

  1. Open the user menu and choose "Profile".
  2. On the "Profile" tab scroll down and press "Delete account".
  3. In the "Delete account?" dialog press "Delete". A code is sent to your email.
The confirmation dialog: a warning that the account is deleted permanently, buttons Cancel and Delete
  1. Enter the code from the email in the "Code from the email" field. The line under the field says how long the code is valid: 15 minutes.
  2. Press "Confirm deletion".
The account deletion section with the field for the code from the email and the buttons Cancel, Send the code again and Confirm deletion

After the confirmation the app or the browser returns you to the sign-in screen.

WhenWhat happens
At onceThe account is anonymized: personal data is removed from the profile. All sessions end and nobody can sign in to the account.
After 30 daysThe anonymized account and the personal data tied to it are physically erased from the database.
Kept by lawThe audit log and payment documents. These records are not linked to you and contain no personal data.
What you seeWhat to do
"The code is wrong or expired"Check the code. It is valid for 15 minutes: press "Send the code again" and enter the new one.
"First remove the members or transfer ownership of the workspace"You own a workspace that has members. Remove the members or transfer ownership, then try again.
"Couldn't delete the account, please try again"Try again in a minute. If it does not help, write to support.

No access to the account email, or the deletion fails: write to support@deadpoint.app.